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Shipping Information

 

General Information  

 

All our wines offered online are in stock and available.

We keep them in wine cellars which ensure them; a constant temperature, an appropriate humidity level, an absence of vibration, protective darkness as well as healthy, odor-free air.

 

We certify that all our bottles are authentic and appraised by professionals.

 

Processing Package

 

We use eco-responsible packaging consisting of a polystyrene box which protects the bottles from shocks and temperature changes during transport.

Whether it is the cardboard or the box, everything is 100% recyclable and reusable.


When necessary, we wrap the bottles in plastic film to protect the labels as much as possible.

 

When CBO is specified, the wooden crate will be shipped at your request when ordering. It may be subject to additional billing.

 

No collection is possible from our warehouse.

 

 

 

Delivery time

 

Monday to Friday, all orders placed online before 1:30 p.m. are shipped the same day. If some information is not clear, such as delivery address or other, shipping will be delayed.

 

For orders by bank transfer, shipping takes place after receipt of payment.

When ordering, you have the possibility to indicate a deferred delivery to the date of your choice or any other requests in the “Add a note” section.

 

For Metropolitan France, the delivery time is 2 to 4 working days.

Concerning the countries of the European Union it is 2 to 7 working days depending on the country.

Delivery times abroad vary depending on the country.

 

We mainly work with UPS and FEDEX.

We are not responsible for any delays that may occur during delivery.

The tracking number is automatically sent after the order is processed.

 

Shipping cost

 

Fees are calculated as accurately as possible. They vary depending on the number of bottles as well as the delivery location.

For countries we regularly work with, fees are automatically calculated on our website.

 

For Metropolitan France ;

Insurance is included in the delivery costs.

Shipping costs are free for all orders from 400e.

French VAT applies except for companies exempt from VAT (contact us)

 

For member countries of the European Union ;

Insurance is included in the delivery costs.

Shipping costs are offered from 600e for sector 1 countries and 800e for sector 2 countries.

French VAT applies except for people with a VAT number (contact us)

For the United Kingdom, Switzerland, Norway;

Insurance is not included (on quote) in delivery costs.

Shipping costs are free from 1000e.

French VAT is not applicable.

For possible customs fees, please refer to the customs regulations of your country of delivery.

 

For the USA and Asia;

Insurance is not included in delivery costs (optional on quote).

They include transport and all documents related to delivery (DA, DEA etc.)

For possible customs fees, please refer to the customs regulations of your country of delivery which remain your responsibility. French VAT is not applicable.

 

 

 

For other countries, fees are not calculated and require a quote. Please contact us before placing an order.

If you notice any damage during delivery of the package, you must refuse the package and ask the carrier to return it to us. Then contact us as soon as possible. Reimbursement is made after receipt of the returned package.

Once the package has been received, we cannot respond to any complaints.

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